Shipping Information:
At SOFT SAFE, we strive to provide fast and reliable shipping for all our customers. The shipping time depends on the delivery location, and we use trusted couriers to ensure safe and timely delivery.
- Shipping within Australia: Orders will typically arrive within 3-7 business days, depending on the destination.
- International Shipping: We also offer international shipping for all our products. International shipping times can vary depending on the location and may take 7-14 business days.
- Shipping Costs: Shipping fees are calculated at checkout based on the weight of the items in your order and your delivery address.
- Tracking: You will receive a tracking number via email once your order has shipped so you can follow your package’s journey.
Returns & Exchanges:
We want you to be fully satisfied with your purchase. If for any reason you're not satisfied, you may return items within 30 days of receipt, provided they meet the following criteria:
- Items must be unused, unworn, and in the same condition as when you received them.
- Items should be returned in the original packaging, if applicable.
Refund Process:
- Full Refund: If your return is approved, you will receive a full refund to your original payment method, excluding the shipping cost.
- Store Credit: If you prefer, we can issue store credit for the return value, which you can use for future purchases.
Restocking Fees: A restocking fee of 10% may apply for returns that do not meet the conditions listed above.
How to Return:
1. Contact our customer support team at sales@softsafe.com.au to initiate your return.
2. We’ll provide instructions on how to return the items.
3. Once we receive the returned products, we will process your refund or store credit.
