Shipping & Returns Policy
At Tactiwears, we aim to provide reliable and transparent shipping services for customers in Australia, New Zealand, and internationally.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation
- Bulk or custom orders may require additional processing time
Delivery Time frames
- Australia: 3–7 business days
- New Zealand: 5–10 business days
- International: 7–15 business days
Delivery times are estimates and may vary depending on location and courier services.
Shipping Terms
- Shipping costs are calculated at checkout or provided in quotation
- Customers will receive tracking details (where available)
- Tactiwears is not responsible for delays caused by couriers, customs, or external factors
International Shipping
- Customers are responsible for any customs duties, taxes, or import charges
- Delays due to customs clearance are beyond our control
Returns & Refunds
Tactiwears complies with Australian Consumer Law (ACL) and applicable New Zealand consumer protection laws.
Your Rights
Under these laws, you are entitled to a repair, replacement, or refund if a product:
- Is faulty or defective
- Does not match the description
- Is not fit for its intended purpose
These rights cannot be excluded.
Return Eligibility
You may request a return if:
- The item is unused and in original condition
- The return request is made within 7 days of delivery (for change-of-mind, if accepted)
Change-of-mind returns are subject to approval and may not be accepted for custom or bulk orders.
Refund Process
- Approved refunds are processed after inspection of returned items
- Refunds will be issued via the original payment method where possible
- Shipping costs are non-refundable unless required by law
Faulty or Incorrect Items
If you receive a faulty or incorrect product:
- Contact us within 48 hours of delivery
- Provide clear details and images of the issue
We will arrange a replacement, repair, or refund in accordance with consumer laws.
Important Notes
- Items must not be used, damaged, or altered for return eligibility
- Customers are responsible for return shipping costs unless the item is faulty
- We recommend using a tracked shipping method for returns
How to Request a Return
To request a return or report an issue:
Email: softsafem@gmail.com
Website: https://tactiwears.com
Please include:
- Order number
- Product details
- Reason for return
- Supporting images (if applicable)
Compliance & Transparency
This policy is designed to meet Google Merchant Center requirements and follow Australian and New Zealand consumer protection laws.