Refund policy

Thank you for shopping with us at Tactiwears. We are committed to providing you with quality products and excellent service. Please read our refund policy below, based on your rights under the Australian Consumer Law (ACL).

✅ Change of Mind

We do not offer refunds or exchanges for change of mind, incorrect size selection, or personal preference. Please check product descriptions and sizing charts carefully before placing your order.

🛠️ Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or incorrect, you are entitled to a repair, replacement, or refund as per the Australian Consumer Law.

To be eligible:

  • The item must be unused and in original condition.

  • You must contact us within 7 days of receiving your order.

Please email us at sales@softsafe.com.au with:

  • Your order number

  • A description of the issue

  • Clear photos of the fault/damage

🔄 Return Conditions

  • Returns must be approved by our team before shipping.

  • Items must be returned within 14 days of approval.

  • We do not cover return shipping costs unless the item is faulty or incorrect.

  • Items must be unworn, unwashed, and with all original tags and packaging intact.

📦 Refund Processing

  • Once your return is received and inspected, we’ll notify you of the approval or rejection.

  • Approved refunds will be processed to your original payment method within 3–7 business days.

❓ Questions?

For any refund or return inquiries, please contact us:

📧 sales@softsafe.com.au
📞 0480 008 323 (Australia)
🌐 www.tactiwears.com